Terms of service

Overview

This website and online store are operated by Thomas Dorgan, doing business as AltarWell, of Evergreen Park, Illinois. Throughout the site, the terms "we," "us" and "our" refer to AltarWell. AltarWell offers this website, including all information, tools and services available from it, to you, the user, on the condition that you accept all terms, conditions, policies and notices stated here.

By visiting our site and/or buying something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including the additional terms, conditions and policies referenced here or available by hyperlink, such as our Privacy Policy, Refund Policy and Shipping Policy. These Terms apply to all users of the site, including browsers, customers and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all of them, you may not access the website or use any services. Any new features or tools added to the store are also subject to these Terms. You can review the most current version at any time on this page. We may update, change or replace any part of these Terms by posting updates to our website. Your continued use of the website after changes are posted means you accept those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that lets us sell our products and services to you.

Section 1: Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction. You must not transmit any worms, viruses or code of a destructive nature. A breach of any of these Terms will result in immediate termination of your Services.

Section 2: General conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

Section 3: Accuracy, completeness and timeliness of information

We are not responsible if information on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied on as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. This site may contain certain historical information, which is not current and is provided for your reference only. We may modify the contents of this site at any time, but we have no obligation to update any information.

Section 4: Modifications to the Service and prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Section 5: Products

Certain products may be available exclusively online through the website and may have limited quantities. They are subject to return or exchange only according to our Refund Policy. Our candles are hand-poured and our printed items are made to order, so small variations in color, wax surface, label placement and print are normal. We have made every effort to display the colors and images of our products as accurately as possible, but we cannot guarantee that your screen's display of any color will be accurate.

Our products are offered for ambiance, home décor and personal spiritual practice. Descriptions of traditions, moon phases, intentions or rituals are shared for cultural and personal interest only. Our products are not intended to diagnose, treat, cure or prevent any condition, and nothing on this site is medical, psychological or other professional advice.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region or jurisdiction, and to limit the quantities of any products we offer. All descriptions of products and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.

Section 6: Candle safety

Read and follow the safety instructions on each candle label and on our Candle Care page. Never leave a burning candle unattended. Burn candles within sight, away from anything that can catch fire, out of reach of children and pets, and on a heat-resistant surface. Keep the wick trimmed to about 1/4 inch and stop burning when about 1/2 inch of wax remains. You are responsible for using our products safely and as directed.

Section 7: Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we may try to notify you by contacting the email and/or billing address or phone number provided when the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed. For more details, please review our Refund Policy and Shipping Policy.

Section 8: Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion. We may also, in the future, offer new services and/or features through the website, which shall also be subject to these Terms.

Section 9: Third-party links

Certain content, products and services available through our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties. Please review the third party's policies and practices carefully before engaging in any transaction.

Section 10: User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example, reviews or photos), or without a request from us you send creative ideas, suggestions, proposals or other materials, online, by email or otherwise (collectively, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send us. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments. You agree that your comments will not violate any right of any third party and will not contain unlawful, abusive or obscene material, or any computer virus or other malware. You are solely responsible for any comments you make and their accuracy.

Section 11: Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 12: Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). If we cancel an order because of such an error, we will refund any amount you paid for it.

Section 13: Prohibited uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state or local regulations, rules, laws or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Section 14: Intellectual property

The AltarWell name, logo, product names, label designs, photographs, text and other content on this site belong to AltarWell or its licensors and are protected by copyright, trademark and other laws. You may not copy, reproduce or use them for any commercial purpose without our written permission.

Section 15: Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free, or that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. Except as expressly stated by us, the Service and all products and services delivered to you through the Service are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement, to the fullest extent permitted by law.

In no case shall AltarWell, Thomas Dorgan, or our affiliates, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products bought using the Service, even if advised of their possibility. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in those states our liability shall be limited to the maximum extent permitted by law. In any case, our total liability for any claim relating to a product shall not exceed the amount you paid for that product. Nothing in these Terms limits any rights you have under applicable consumer protection law that cannot be waived.

Section 16: Indemnification

You agree to indemnify, defend and hold harmless AltarWell and our affiliates, partners, contractors, service providers, suppliers and licensors from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 17: Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity and enforceability of any other remaining provisions.

Section 18: Termination

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you stop using our site. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Section 19: Entire agreement

Our failure to exercise or enforce any right or provision of these Terms shall not be a waiver of that right or provision. These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 20: Governing law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Illinois and the United States of America, without regard to conflict-of-law rules.

Section 21: Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service after any changes to these Terms are posted means you accept those changes.

Section 22: Contact information

Questions about these Terms should be sent to us at:

AltarWell (Thomas Dorgan, doing business as AltarWell)
Email: hello@altarwell.com
Mailing address: Box 325, Milledgeville, IL 61051, United States

Last updated: October 26, 2026