Refund policy

Returns

We want you to love what you bring home. You can return unused items in their original condition and packaging within 30 days of delivery.

To start a return, email hello@altarwell.com or use our Contact page with your order number and the item you want to send back. We will reply with the return address and next steps. Please don't send items back before we reply, because returns sent without a confirmed return address can't be accepted.

The buyer pays return shipping. We recommend a tracked service, because we can't refund items that don't reach us. Original shipping charges, if any, are not refundable.

Candles

Every AltarWell candle is poured and labeled to order. For safety and hygiene, we can't accept returns of candles that have been opened, lit or burned. Unopened, unused candles in their original condition can be returned within 30 days of delivery.

Journal, altar cloth and other made-to-order items

Our journal and altar cloth are printed to order for you. Unused items in their original condition can be returned within 30 days of delivery, as above. Items that have been written in, washed or used can't be returned unless they arrived damaged, defective or wrong.

Damaged, defective or wrong items

If something arrives damaged, broken, misprinted or defective, or you received the wrong item, email hello@altarwell.com within 14 days of delivery. Include your order number and a photo of the item and its packaging. We will send a free replacement or give you a full refund, and you won't need to pay any return shipping. In most cases you won't need to send the item back at all.

Lost packages

If tracking shows your order as delivered but you can't find it, check with neighbors and your local post office, then contact us within 14 days of the delivery date and we will help you file a claim with the carrier.

Exchanges

The fastest way to get a different item is to return the one you have, and once the return is accepted, place a new order for the item you want.

Refunds

Once your return arrives, we inspect it and email you to let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra business days to post the credit.

Contact

AltarWell (Thomas Dorgan, doing business as AltarWell)
Email: hello@altarwell.com
Mailing address: Box 325, Milledgeville, IL 61051, United States
Please email us before mailing anything. Return shipments go to the return address we send you, not to this mailing address.